Privacy Policy

1. Information we collect

Depending on how you interact with CanExhibit, we may collect information such as your name, phone number, email address, business name, store or project location, store type, approximate store size, opening or project timeline, fixture requirements, photographs, measurements, floor plans, quotation details and other information you choose to provide.

When you contact us through Facebook, Instagram, Messenger or a Meta lead-generation experience, we may also receive the information you submit through those services together with basic account or conversation information made available to us by the platform.

2. How we collect information

We may collect personal information when you submit a website form, send us an email, call or text us, message us through Facebook, Instagram or Messenger, request a quotation, provide project documents or photographs, purchase or sell fixtures, or otherwise communicate with CanExhibit.

Our website and third-party platforms may also collect technical information such as IP address, browser type, device information, pages visited, referral source and similar usage data through cookies, analytics tools or platform technologies.

3. Why we use your information

We use personal information for reasonable business purposes connected with your relationship with CanExhibit, including to:

• respond to inquiries and requests for information;
• understand, assess and qualify store setup, fixture, removal, delivery, installation or asset-recovery projects;
• prepare estimates, proposals and quotations;
• communicate about inventory, alternatives, scheduling, delivery, installation and project requirements;
• process transactions and maintain business records;
• provide customer service and follow up on active opportunities;
• improve our website, advertising, services and customer experience;
• prevent fraud, misuse or security incidents; and
• meet legal, regulatory, accounting or record-keeping obligations.

4. Marketing communications

Providing information for a quotation or project inquiry does not automatically mean that you have agreed to receive unrelated promotional emails or text messages. Where consent is required for marketing communications, CanExhibit will seek or rely on an appropriate form of consent and will provide applicable unsubscribe or opt-out options.

5. When information may be shared

CanExhibit does not sell personal information. We may share limited information with service providers, contractors or business partners when reasonably necessary to operate our business or complete a project, such as providers supporting website hosting, email, communications, analytics, advertising, delivery, installation, payment processing, accounting or other business functions.

We may also disclose information where required or permitted by law, to protect CanExhibit or others, to investigate suspected fraud or misuse, or in connection with a business transaction such as a reorganization, financing, sale or transfer of assets.

6. Facebook, Instagram, Messenger and other third-party services

CanExhibit may use Meta products and other third-party platforms to advertise, communicate with customers and collect project inquiries. Information you provide to CanExhibit through these platforms may be received and handled by CanExhibit as described in this policy.

Those platforms also process information under their own privacy policies and terms. CanExhibit does not control the privacy practices of Meta or other independent third-party services.

7. Cookies, analytics and advertising technologies

Our website may use cookies and similar technologies to support website functionality, understand traffic and engagement, measure marketing performance and improve our services. Third-party platforms may also use their own technologies when you interact with our website or advertisements. Browser and device settings may allow you to control certain cookies or tracking technologies.

8. Retention of information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, for legitimate business and record-keeping needs, or as required by law. Retention periods may vary depending on the nature of the inquiry, quotation, transaction, project and legal or accounting requirements. When information is no longer reasonably required, we may delete, anonymize or securely dispose of it.

9. Safeguards

CanExhibit uses reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold. No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

10. Access, correction and privacy requests

You may contact CanExhibit to ask about personal information we hold about you, request correction of inaccurate information, withdraw consent where applicable, or make another privacy-related request. Some information may need to be retained where permitted or required by law or for legitimate business purposes.

We may need to verify your identity before completing certain requests.

11. Children’s information

CanExhibit’s services are intended for businesses and commercial projects and are not directed to children. We do not knowingly seek to collect personal information from children through our business inquiry processes.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The current version will be posted on this page with its effective date.